Result Reporting

Rapid Results
IHSN understands that drug test results cannot come too soon. Your company’s critical personnel and operations decisions depend on them. Our  MRO Services Department, is dedicated to providing the rapid, top quality service you deserve.

Negative test results are reported the afternoon following specimen collection provided the collection facility ships the sample the same day it is collected and faxes the MRO copy of the testing form to the MRO. Positive lab test results are handled immediately upon receipt from the laboratory ensuring minimal wait times for your MRO verified result.

Result Reporting Options
We can report results by the following four convenient methods:

Auto Fax
 Auto fax is the quickest and most efficient method to receive your test results. Autofax is a computerized faxing system that immediately faxes test results to your secure fax upon release by the MRO.  DOT clients also receive a final result report sent via U.S. Mail.

Notify Fax 
For clients who do not have a secure fax machine or want to control their inbound faxes, we offer the Notify Fax system. When the MRO releases a result for reporting, our computer system immediately faxes you a notice that you have results available. You then simply call our office when you are ready to receive the results and the result will be faxed to you while you monitor your fax machine.  DOT clients also receive a final result report sent via U.S. Mail.

Phone 
Clients who do not have access to a fax machine can have their results reported by either phone or U.S. mail. When the MRO releases the result for reporting, you will receive a phone call from our office with a verbal result report. All phone reports are followed by a written result signed by the MRO, sent via U.S. Mail the same day the result is verbally reported. 

U.S. Mail 
Clients who do not have access to a fax machine can also have their results reported solely by U.S. Mail. When the result is released by the MRO for reporting, a written copy of the result, signed by the MRO, is mailed to you. This is the least efficient way to receive results and is not recommended for clients who are anxiously awaiting test results. Please allow 3 to 5 business days after collection for the receipt of mail only test results.